Refund policy
Summary: You have 15 days from delivery to request a return. Exchanges are free in the US, EU & Canada. Refunds are subject to a 20% restocking fee. All returns must be started in our Return Portal.
Return Eligibility
- Submit your request through the Return Portal within 15 days of receiving your order. Requests made after that are automatically declined.
- Items must be unused, unwashed and in original condition, with all tags and packaging intact.
- Ship the item back within 10 days of return approval. Returns sent after that are void and the request is closed.
- Final Sale and Black Friday items are non-refundable, non-returnable and non-exchangeable.
- Accessories (bow ties, ties, pocket squares, chains and shirts) are non-refundable and non-exchangeable.
Your Options
| Option | Cost | Notes |
|---|---|---|
| Exchange | Free in US, EU & Canada | You cover return shipping on the original item |
| Store credit | Free | Can be used on any future order. Cannot be refunded once issued |
| Refund | 20% restocking fee | Original shipping fees are non-refundable |
We process all of these only after we have received, inspected and approved the returned item.
RE:DO Return Coverage
- RE:DO must be added at checkout. It cannot be purchased after you place your order and is not valid or refundable if bought later.
- Final Sale items are excluded from RE:DO coverage.
FAQ
How do I start a return or exchange?Go to our Return Portal, enter your order details and follow the steps. We will confirm once your request has been reviewed.
I missed the 15-day deadline. Can I still return my order?Late requests are declined automatically. In limited cases we may approve an exchange, but not a refund. A late processing fee may apply depending on the item.
Can Final Sale items ever be exchanged?No. Final Sale and Black Friday items are non-refundable, non-returnable and non-exchangeable. In rare special circumstances we may consider an exchange for regular-priced items only, subject to review and approval.
When will I get my refund?After your item is received, inspected and approved, we refund your original payment method, minus the 20% restocking fee. How long it takes to post depends on your bank.
Is there a limit on exchanges?Exchanges are free, but we ask customers to use them reasonably. If an account makes an unusual number of exchanges, we may contact you and may limit future exchanges. If you are unsure about sizing, check our size guide or contact us before you order.
Questions?
Email us at info@viossi.com.
Last updated: November 2026