Shipping policy
All U.S. orders ship DDP (Delivery Duties Paid). Since the U.S. ended the $800 de minimis exemption on Aug 29, 2025, every package entering the U.S. is subject to import duties and taxes. We pay these for you, so there is nothing extra to pay at checkout or on delivery.
Delivery Times
| Region | Processing | Standard | Express |
|---|---|---|---|
| US · Canada · Europe | 1-4 | 2-5 | 2-4 |
| Rest of the world | 1-4 | 3-6 | 1-4 |
All times are in business days. Processing happens before your order ships, so total delivery time is processing plus shipping. These are estimates. Customs clearance, weather or carrier delays can add a few days.
Customs, Duties & Taxes
- United States: nothing to pay. We pay all import duties and taxes (DDP).
- European Union: VAT applies to goods imported into the EU. We do not charge VAT or duties at checkout.
- Other countries: customs duties or taxes due on delivery are the buyer's responsibility. Rates vary by country.
FAQ
When will my order arrive?
Add processing time (1-4 business days) to the shipping time for your region. Most US, Canada and Europe orders arrive within 3-9 business days of purchase. We email you a tracking link when your order ships.
Will I have to pay customs fees?
US customers do not pay customs fees. We pay all duties and taxes. In other countries, local customs may apply charges on delivery, which are the buyer's responsibility. VIOSSI is not responsible for customs fees, import duties or taxes imposed by your country.
Tracking says "delivered", but I don't have my package
Once the carrier confirms delivery, the package is no longer our responsibility and we cannot refund or replace packages stolen after delivery. Please contact the carrier to file a claim. If you added shipping protection at checkout, email us and we will help. We recommend shipping to a secure address or choosing signature-required delivery where available.
Can I change my delivery address?
Contact us as soon as possible. We can update the address before the order ships. For security reasons, we cannot reroute a package after it ships.
My package is held at customs. What should I do?
Contact us right away. As the sender, we will work with the shipping company directly. If a package is refused or unclaimed, shipping and import fees are deducted before any refund is issued.
Questions?
Email us at info@viossi.com.
Last updated: November 2026