Shipping policy
All U.S. orders ship DDP - Delivery Duties Paid. Since the U.S. ended the $800 De Minimis exemption (Aug 29, 2025), every package entering the U.S. is subject to import duties and taxes. We cover all of them on your behalf - you pay nothing extra at checkout or on delivery.
Delivery Times
| Region | Processing | Standard | Express |
|---|---|---|---|
| US · Canada · Europe | 1-4 | 2-5 | 2-4 |
| Rest of the world | 1-4 | 3-6 | 1-4 |
All times are in business days. Processing happens before your order ships, so total delivery time is processing + shipping. These are estimates - customs clearance, weather or carrier delays can occasionally add a few days.
Customs, Duties & Taxes
- United States - nothing to pay. We cover all import duties and taxes for you (DDP).
- European Union - VAT applies to goods imported into the EU. We do not charge VAT or duties at checkout.
- Other countries - any customs duties or taxes due on delivery are the buyer's responsibility; rates vary by country.
FAQ
When will my order arrive?
Add processing (1-4 business days) to the shipping time for your region - most US, Canada and Europe orders arrive within 3-9 business days of purchase. You'll receive a tracking link as soon as your order ships.
Will I have to pay customs fees?
US customers - never: we cover all duties and taxes. In other countries, local customs may apply charges on delivery, which are the buyer's responsibility. VIOSSI is not responsible for customs fees, import duties or taxes imposed by your country.
Tracking says "delivered", but I don't have my package
Once the carrier confirms delivery, the package is no longer under our responsibility, and we're unable to refund or replace packages stolen after confirmed delivery. Please contact the shipping carrier directly to file a claim. If you added shipping protection to your order at checkout, write to us and we'll help you resolve it. To avoid issues, we recommend shipping to a secure address or choosing signature-required delivery where available.
Can I change my delivery address?
Contact us as soon as possible and we'll update the address before the order ships. For security reasons, we can't reroute a package once it's on its way.
My package is held at customs - what now?
Contact us right away - as the sender, we'll resolve it directly with the shipping company, so you don't have to deal with customs yourself. If a package is refused or unclaimed, shipping and import fees are deducted before any refund is issued.
Questions?
Email us at info@viossi.com - we're happy to help.
Last updated: July 2026