Return Policy
The short version: you have 15 days from delivery to request a return, exchanges are free in the US, EU & Canada, and refunds carry a 20% restocking fee. Every return starts at our Return Portal.
Return Eligibility
- Submit your request through the Return Portal within 15 days of receiving your order. Requests outside this window are automatically declined.
- Items must be unused, unwashed and in original condition, with all tags and packaging intact.
- Ship the item back within 10 days of return approval - late returns are voided and permanently closed.
- Final Sale and Black Friday items are non-returnable and non-exchangeable.
- Accessories - bowties, ties, pocket squares, chains and shirts - are non-refundable and non-exchangeable.
Your Options
| Option | Cost | Good to know |
|---|---|---|
| Exchange | Free in US, EU & Canada | You cover return shipping on the original item |
| Store credit | Free | Valid on any future order; can't be refunded once issued |
| Refund | 20% restocking fee | Original shipping fees are non-refundable |
Every option is processed only after the returned item has been received, inspected and approved. If you have purchased RE:DO, file request through our portal and return label will be generated free of charge.
RE:DO Return Coverage
- RE:DO must be added at checkout - it can't be purchased separately after you place your order, and won't be valid or refundable if bought later.
- Final Sale items are excluded from RE:DO coverage.
FAQ
How do I start a return or exchange?
Head to our Return Portal, enter your order details and follow the steps. You'll get a confirmation once your request is reviewed.
I missed the 15-day window - do I have options?
Late requests are automatically declined by our system, but in limited cases we can approve an exchange (not a refund). A late processing fee may apply, assessed case by case depending on the item.
Can Final Sale items ever be exchanged?
Refunds - no, in all cases. An exchange may be considered under special circumstances, subject to review and approval; an exchange fee may apply given the discounted price.
When will I get my refund?
Once your item is received, inspected and approved, we issue the refund (minus the 20% restocking fee) to your original payment method. Bank posting times vary by provider.
Is there a limit on exchanges?
Exchanges are free, and we simply ask that they're used reasonably. If we notice a pattern of excessive exchanges, we may reach out to discuss your needs and, in some cases, adjust future exchange eligibility. Not sure about sizing? Check our size guide or contact our team before ordering - we're glad to help you get it right the first time.
Questions?
Email us at info@viossi.com.
Last updated: July 2026