Help
We strive to make your online shopping experience as easy as possible. If you need further assistance, feel free to email us anytime at info@viossi.com and we’d be happy to help!
Tracking information
If you want to track your order, Simply click link below and track your order. In case, if you don't no your tracking number, contact us via chat or email.
DHL Express: Click here to track
Other carriers: Click here to track
Payment Methods
You can use: PayPal payment method or Telr (Credit/Debit cards). Your details are safe with us as we take security very seriously indeed. We also take fraud very seriously so all credit and debit card holders are subject to validation and authorization by both us and the card issuer.
Sizing
The site works with US/EU. However, our things go slim. Table of size is available on every product (suit) page. Therefore, in order, to carefully choose size. Check your own suit's size and choose size accordingly.
Shipping
Depending on your country, shipping may take anytime from 5 days to 3 weeks.Shipping time to US/Europe 5-10 days. However, we prefer to give a range of 5-25 business days in case of unexpected delays.
Please note that packages to South Africa, South America and Middle Eastern countries tend to take longer as well, about a month or a little longer than orders going to the US or UK.
If you feel anxious at any time during the shipping process, feel free to email us and we’ll be glad to track the package for you and allay your concerns.
Returns
You can return any item for a refund, within 14 days of receiving your original order. A partial refund is offered for missing, wrongly shipped items or wrong size chosen by customer. We will provide a reshipping service in the event of missing/wrongly shipped accessories, a partial refund on the item fare is offered in the event of accessories being unavailable for reshipping.
Please be sure to open the parcel and check the contents before signing for the package. More information in our Refund Policy.