# Return Policy

> **The short version:** you have 15 days from delivery to request a return, exchanges are free in the US, EU & Canada, and refunds carry a 20% restocking fee. Every return starts at our [Return Portal](https://viossi.com/apps/redo/returns-portal).

## Return Eligibility

-   Submit your request through the [Return Portal](https://viossi.com/apps/redo/returns-portal) within **15 days of receiving your order**. Requests outside this window are automatically declined.
-   Items must be **unused, unwashed and in original condition**, with all tags and packaging intact.
-   Ship the item back within **10 days of return approval** - late returns are voided and permanently closed.
-   **Final Sale and Black Friday items** are non-returnable and non-exchangeable.
-   **Accessories** - bowties, ties, pocket squares, chains and shirts - are non-refundable and non-exchangeable.

## Your Options

Option

Cost

Good to know

**Exchange**

Free in US, EU & Canada

You cover return shipping on the original item

**Store credit**

Free

Valid on any future order; can't be refunded once issued

**Refund**

20% restocking fee

Original shipping fees are non-refundable

Every option is processed only after the returned item has been received, inspected and approved. If you have purchased RE:DO, file request through our portal and return label will be generated free of charge.

## RE:DO Return Coverage

-   RE:DO must be added **at checkout** - it can't be purchased separately after you place your order, and won't be valid or refundable if bought later.
-   Final Sale items are excluded from RE:DO coverage.

## FAQ

How do I start a return or exchange?

Head to our [Return Portal](https://viossi.com/apps/redo/returns-portal), enter your order details and follow the steps. You'll get a confirmation once your request is reviewed.

I missed the 15-day window - do I have options?

Late requests are automatically declined by our system, but in limited cases we can approve an exchange (not a refund). A late processing fee may apply, assessed case by case depending on the item.

Can Final Sale items ever be exchanged?

Refunds - no, in all cases. An exchange may be considered under special circumstances, subject to review and approval; an exchange fee may apply given the discounted price.

When will I get my refund?

Once your item is received, inspected and approved, we issue the refund (minus the 20% restocking fee) to your original payment method. Bank posting times vary by provider.

Is there a limit on exchanges?

Exchanges are free, and we simply ask that they're used reasonably. If we notice a pattern of excessive exchanges, we may reach out to discuss your needs and, in some cases, adjust future exchange eligibility. Not sure about sizing? Check our size guide or contact our team before ordering - we're glad to help you get it right the first time.

## Questions?

Email us at [info@viossi.com](mailto:info@viossi.com).

_Last updated: July 2026_

## Additional Information

- **AI Answer:** VIOSSI accepts returns, exchanges, or store credit requests within 15 days of receiving your order; requests outside this window are automatically rejected. Items must be unused, unwashed, in original condition with all tags and packaging intact, and shipped back within 10 days of return approval. Refunds are subject to a 20% restocking fee, and shipping fees are non-refundable; the customer covers return shipping. Final Sale items and accessories (bowties, ties, pocket squares, chains, shirts) are non-returnable and non-exchangeable. All returns must be submitted through the VIOSSI Return Portal.

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> Source: [VIOSSI ](https://viossi.com/pages/refund-policy)